Refund policy

RETURN & REFUND POLICY

Last Updated: May 18, 2026

At Stepxa, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

RETURN POLICY

We accept return requests within 30 days from the date your order is delivered.

To initiate a return, please contact our customer support team through:

To be eligible for a return:

  • Items must be unused, unworn, and unwashed

  • Product tags and original packaging must be included

  • Items must be returned in the same condition received

Items that do not meet these conditions may not qualify for a refund or exchange.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

  • The wrong item was received

  • The item arrived damaged

  • The product is defective

Original shipping charges are non-refundable except in cases where the error was caused by Stepxa.

RETURN ADDRESS:

209 S Jackson St Amarillo, TX 79101United States

EXCHANGES

If you would like to exchange an item, please contact our support team first to confirm product availability.

Customers are responsible for shipping costs related to exchanges unless the exchange is due to a damaged, defective, or incorrect item.

REFUNDS

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time may take approximately 3–7 business days depending on your bank or payment provider

NON-RETURNABLE ITEMS

The following items may not be eligible for returns:

  • Final sale items

  • Gift cards

  • Personalized/customized products

  • Items showing signs of wear or use

LATE OR MISSING REFUNDS

If you have not received your refund yet:

  1. Recheck your bank account

  2. Contact your credit card company

  3. Contact your bank as processing times may vary

If you still have not received your refund, contact us at:
Contact@Stepxa.shop

CONTACT INFORMATION

Store Name: Stepxa
Email: Contact@Stepxa.shop
Phone: +1 830-754-4955
Address: 209 S Jackson St, Amarillo, TX 79101, United States
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-05:00)
Live Chat: Available on our website